Terms & Conditions

 

Please do understand that we reserve the right to alter and change these terms and conditions. Changes to the terms and conditions will be effective immediately upon publication on this website. By ordering from us,  you are bound by the terms and conditions as amended. It is of your responsibility to be aware of these terms and conditions as they may be altered occasionally.

For our Apparels/Etc.


Refunds & Exchanges

We do not offer refunds, unless items are defective, or we have sent you the wrong items.

In the event that you would like to exchange/return an item (perhaps you would like to change the size/colour of item purchased). Postage fees incurred to and fro will be bared by you.

In the unlikely and unfortunate event that we have mailed you the wrong item, do contact us at brenandcel@hotmail.com and we will get back to you and arrange an appropriate solution with regards to if we should refund/re-deliver etc.

For our Leather Products


Monogram

We are only human, and absolute perfection is unobtainable.

As all monograms are done manually, absolute perfection of monograms are not guaranteed. In the event that the monogram/s done are deemed unsatisfactory for both parties, we only be able to refund you for the cost of monogram.

That being said, we will definitely strive to ensure that all our monograms are near perfect and satisfactory  

Refunds & Exchanges

In the event that Bren&Cel has made an error with your order; wrong monogram etc, or if item received is defective, you are entitled to a refund or an exchange. 

DO TAKE NOTE! For our leather products, natural leather scuffing etc, are NOT considered defects and cannot be refunded.

If you did receive a defective item or a wrong order, email us at brenandcel@hotmail.com with your order ID along with photos clearly showing the defect or of the wrong item/s received.